The Impacts of Relational Information Processes, Employee Job Characteristics, and Customer Co-production on Service Delivery Performance：The Mediating Function of Perceived Service Encounter Quality
碩士 === 元智大學 === 經營管理碩士班(企業管理與服務科學學程) === 100 === The purpose of this article attempts to examine the aspects of service delivery to better determine the influence on service delivery performance, and furthermore address the relationship among those aspects. This research involved documentary analysi...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2012
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/34895173892019019541 |