THE IMPACT OF EMOTIONAL LABOR ON TURNOVER INTENTION：THE MEDIATING EFFECT OF WORK LIFE BALANCE
碩士 === 元智大學 === 經營管理碩士班(領導學程) === 100 === Service industry has regarded as the important industry, and the front line staff play the key role in the process of provide product or service for customers (Rafaeli,1989). Besides, the front line staff is requested to make appropriate emotional to meet or...
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| Format: | Others |
| Language: | zh-TW |
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2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/97494750273223444424 |