THE EFFECT OF SALESPERSON’S ADAPTIVE SELLING BEHAVIOR ON EMOTION LABOR AND JOB STRESS- EMOTIONAL INTELLIGENCE AS A MODERATOR

碩士 === 元智大學 === 經營管理碩士班(領導學程) === 100 === In competitive retail services industry, salespeople are on the front line of the sales. Salespeople connect with customers directly, and they face many various types of customer every day. The quality and skills of salespeople are the critical issue. Experi...

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Bibliographic Details
Main Authors: Wen-Yi Chuang, 莊文儀
Other Authors: 夏康寧
Format: Others
Language:zh-TW
Published: 2012
Online Access:http://ndltd.ncl.edu.tw/handle/49172954463083902467