The Influence of Brand Equity Cognition and Variety-Seeking Behavior on Repurchase Intention of Mobile Phone Consumers

• Main Authors: Kai-Lin Huang, 黃凱麟
• Other Authors: Ying-Cheng Hung
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/81489176612213042960

碩士 === 淡江大學 === 企業管理學系碩士在職專班 === 100 === Consumers often buy the familiar products or patronize the service providers with long-term relationship(Aaker, 1991). The mobile phone industry will increase consumers’ brand equity cognition in order to enhance the intention of buying the same brand of products. But consumers may select other brands because of their variety-seeking behaviors(Kahn, 1995). The purpose of this study is to discuss the relationships between the mobile phone consumers’ brand equity cognition and their variety-seeking behaviors. This study also discusses the influence of brand equity cognition and variety-seeking behaviors on the mobile phone consumers’ repurchase intention. This study conducted quantitative analysis through questionnaire survey. Through snowballing sampling and convenience sampling, totally distributed 250 questionnaires of the mobile phone consumers who are all above 18 years old. There are 225 valid samples were retrieved and the effective ratio was 90%. After the empirical statistical analysis and discussions, the results are as following: 1. There are significant positive correlations between consumers’ brand equity cognition and their variety-seeking behaviors . 2. Consumers’ brand equity cognition and variety-seeking behaviors have significant positive influences on their repurchase intention. 3. Different brand equity cognition and variety-seeking behaviors of mobile phone consumers have significant differences on their repurchase intention. 4. Different demographic variables of mobile phone consumers have significant differences on their brand equity cognition, variety-seeking behaviors and repurchase intention. Based on the above finding, there is a consistent relationship in brand equity cognition and variety-seeking behaviors of mobile phone consumers, so the mobile phone industry should continue to increase brand equity and should also not worry about consumers’ variety-seeking behaviors. By this study we break the intuitive thinking of the past and find that consumers’ variety-seeking behaviors have significant positive influences on repurchase intention. This would be a question which is worth of more discussing in the future.