An application of Six-Sigma Method to reduce Pleading Cases of E-Mail Box for Taiwan Power Company
碩士 === 亞洲大學 === 經營管理學系碩士班 === 100 === Six-sigma (define, measure, analyze, improve, and control, DMAIC) is an effective tool to handling of complaints and improving satisfaction for customers. This study is used six-sigma (DMAIC) to reduce and achieve quick response pleading cases of e-mail box for...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/12482492709430594234 |