Prohibitive Voice of Service Worker in Affecting Customer Procedural Justice and Customer Organizational Citizenship Behaviors
碩士 === 南台科技大學 === 企業管理系 === 100 === The purpose of this study is to assess the affection of prohibitive voice on procedural justice and customer organizational citizenship behavior. Prohibitive voice of service worker, through customer procedural justice, will create a new awareness for the customer...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/p668fr |