The Influence of Service Recovery on Customer Satisfy –A Case Study of Maintenance Department in G Company
碩士 === 世新大學 === 資訊管理學研究所(含碩專班) === 100 === In the recent years with up rising consumer conscious, buyer no longer act as a silent lamb like the past. They are capable of spreading out complaints from unpleasant buying experience through public media or post them on the web. While now a day the major...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/51340487019128411421 |