A Study Of Relationship Between EmployeeBenefits And Workplace Deviance Behavior

• Main Authors: Shu, Weihung, 洪書偉
• Other Authors: Mao, Hsiaoyen
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/07327352904190549492

碩士 === 中國文化大學 === 國際企業管理學系 === 100 === This study empirically examines the relationship between employee benefits and workplace deviance behavior. In addition, this paper speculates that task uncertainty, charismatic leadership and innovative organizational culture moderate the association between employee benefits and workplace deviance behavior as perceived by contact-customer employees. The data is composed of service contact-employees and is collected by 350 questionnaires. Customer contact-employees were asked about their levels of employee benefits, workplace deviance behavior, and psychological Contract. Of all samples, many different service firms responded by returning at least one questionnaire from an employee (a total of 329 questionnaires); of these, seven employees were unusable because they were incomplete. Completed questionnaires were returned by 322 con-tact-employees (92% response rate). Finally, the results indicate that employee benefits is negatively related to workplace deviance behavior. In addition, Employee benefits has a positive influence on psychological Contract, psychological Contract has negatively influence on workplace deviance. The mediating effects of psychological Contract towards the understanding of employee benefits and workplace deviance behavior. The theoretical: the paper can answer the research problem. The practical: Practical suggestions and future suggestions are also provided.