A Study On Relationships Among Customer From Hell, Customer Negative Emotion And Customer Avoidance.
碩士 === 中國文化大學 === 國際企業管理學系 === 100 === The purpose of this study was to investigate the customer from hell behavior, cus-tomer negative emotions and customer avoidance behavior, when the other customer from hell behavior, the inference customer may have negative emotions, leading to avoidance be...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/25439508816268620783 |