International Tourist Hotel’s Corporate Characteristics,Human Resource Management Practices, and Performance: The Moderating Effects of Cross Culture Management

• Main Authors: Po-Chen Jao, 饒柏丞
• Other Authors: Tsai-Mei Lin
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/34327408615805278296

博士 === 中國文化大學 === 國際企業管理學系 === 100 === This study is mainly to examine the relationships among international tourist ho-tels’ corporate characteristics, human resource management practices, and performance. Meanwhile, this study use cross culture management as a moderator to clarify the rela-tionship between human resource management practices and performance of interna-tional tourist hotels. Survey was launched to middle or top level managers in the inter-national tourist hotels chain for data collection, it received 180 copies of used ques-tionnaires. The statistical result addresses: (1) it exists positive relationship between corporate characteristics and performance of international touist hotels; (2) it exists positive relationship betweene human resource management practices and performance of in-ternational tourist hotels; (3) it exists positive relationship between corporate charac-teristics and human resource management practices of international tourist hotel; (4) the positive moderation effect of third culture management on human resource man-agement practices and performance is higher than first and second culture management. According to the empirical evidences, we suggest: (1) international tourist hotels should adjust their human resource management strategies with accordance to the changing corporate characteristics. Especially, they have to pay heed to the “world cit-izen education” along with the enhancement of interanationization; (2) international tourist hotels should consider to join the bigger hotel chain groups for escalating their performance; (3) international tourist hotels should adjust their cross culture manage-ment to the human resource management practices in the local countries in order to promote their performance.