A case study for Customer Journey of FedEx International Priority Direct Distribution® Service
碩士 === 國立清華大學 === 工業工程與工程管理學系碩士在職專班 === 100 === The purpose of this study illustrats a cooperative case between FedEx "International Priority Direct Distribution ® Service" and P Company, which according the service touch points the customer journey to develop detail processes as well as...
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/31489231931280973493 |