| Summary: | 碩士 === 國立清華大學 === 工業工程與工程管理學系 === 100 === There are many small and medium businesses of Food and Beverage (F&;B) Industry in Taiwan which are famous for its wonderful test around the world; however, in the past few years, more and more F&;B’s owners face difficulties to recruit young and well-educated employees because of the poor condition of the working environment. This research trying to find out if Industrial Engineering can help F&;B Industry to improve its working environment, therefore, increases the competitiveness of Taiwan F&;B industry.
The research carries out two improvements during the research. First, finding out 7 IE methods which are Genba-Oriented Minds, continuous improvement, Customer –Oriented Minds, Standardization, Eliminate the waste in shop floor, 5S sports, QC 7 methods to improve the F&;B industry. Second, applying 7 IE methods by Quality Control Circle (QCC) activity in a Taiwan noodle restaurant which successfully improves the customer satisfaction, food quality, work efficiency and productivity in the restaurant. This result proves that IE methods can be applied in the F&;B industry very well.
Key Words: F&;B Industry, IE methods, QCC
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