A study on the relationship among service quality ,the customer relationship management ,customer satisfaction and customer loyalty
碩士 === 國立中山大學 === 醫務管理研究所 === 100 === The environment of the health care industry resulting in a considerable change in recent years by the NHI system uncertainty, rising health care costs, intra-industry competition, the rise of consumer awareness, as well as the patient''s requir...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/57709574596253406620 |