Using service quality gap model to evaluate children rehabilitation quality
碩士 === 國立中山大學 === 醫務管理研究所 === 100 === Objective: The purpose of the study is to explore the gap of service quality between pediatric therapist and family of children with disabilities. Service Quality Model and SERVQAL were used to evaluate and compare expectations and performance of service quality...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/18972320342177263856 |