An Integrated Framework of Service Failure and Recovery Satisfaction
碩士 === 國立高雄第一科技大學 === 行銷與流通管理研究所 === 100 === Most past studies have been focused on one or a few part(s) of the whole process commencing from service failure to service recovery, but not on the entire process itself. Thus, this study aims to establish and test an integrated framework of service fail...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/02671152623908843719 |