A Study on Customer Sabotage and it’s Antecedents in Service – Taking Taipei’s Hypermarket as Example
碩士 === 國立東華大學 === 企業管理學系 === 100 === This research based on customer sabotage, and infer antecedents of customer sabotage which it caused. Personality factor is composed with dimensions of self-monitoring, moral philosophy’s idealism and relativism, and anonymity. In the service industry, dissat...
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| Format: | Others |
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2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/f3qg82 |