A Study on Service Quality, Customers’ Satisfaction and Loyalty: the Case of Airlines

碩士 === 國立彰化師範大學 === 企業管理學系國際企業經營管理 === 100 === Airline industry is quite mature. The vigorous development of tourism let Taiwan been seen in the world. The tourist numbers increase because of international business, tour, immigration and studying abroad. It makes foreign airline companies establi...

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Bibliographic Details
Main Authors: Peng-Chia Juan, 阮鵬嘉
Other Authors: Shih-Chi Chang
Format: Others
Language:zh-TW
Published: 2012
Online Access:http://ndltd.ncl.edu.tw/handle/03183098036816122600