Chinese cultural characteristic of social networks-guanxi to impact of service quality gap the case of insurance industry in Taiwan
碩士 === 國立勤益科技大學 === 工業工程與管理系 === 100 === In the fierce competition of the service sector now, how to correctly measure the quality of service and master customer demand have become the most significant issue. Economics and culture are not developing as two parallel lines. They interact and affect e...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/08392358449860231967 |