A Research of Applying Data Mining Techniques On Customer Telephone Service Process

碩士 === 銘傳大學 === 資訊管理學系碩士在職專班 === 100 === According to National Communications Commission (NCC), information shows that the domestic telephone coverage rate reaches almost 100% with an average of two phones per family, indicating a high telephone utilization rate. In 90s, many companies introduced In...

Full description

Bibliographic Details
Main Authors: Mei-Yi Chuang, 莊美怡
Other Authors: Yung-Sun Lee
Format: Others
Language:zh-TW
Published: 2012
Online Access:http://ndltd.ncl.edu.tw/handle/36460800807799520442