Effects of tour leader’s service behavior on servicesatisfaction
碩士 === 國立高雄應用科技大學 === 商務經營研究所 === 100 === The objective of this study is to investigate the effects of group leader's service behaviors to the customer's feedback regarding their satisfaction and loyalty. This study is intended to establish a theoretical model to evaluate the relationship...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Online Access: | http://ndltd.ncl.edu.tw/handle/62258990503516064704 |