A Study of Service Failure , Recovery and Customer Satisfaction-A Case of Department Store
碩士 === 逢甲大學 === 經營管理碩士在職專班 === 100 === Abstract Taiwan is a country with the highest global density of department store. Therefore, how to satisfy customers and then to conform the needs of customers is a must concerning the success of occupying an important place in department stores'' fi...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/86450926264313906193 |