Customer Experience Management and Relationship Cultivation

碩士 === 大葉大學 === 管理學院碩士在職專班 === 100 === Service failure and service recovery are frequently discussed in academic circles. This study is based on case of restaurant business to explore and combined the relation-ship quality index with the relationship culture to see if it is in conformity with the in...

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Bibliographic Details
Main Authors:	Hung Shin Hung, 洪信宏
Other Authors:	Wang Ruei Shiang
Format:	Others
Language:	zh-TW
Published:	2012
Online Access:	http://ndltd.ncl.edu.tw/handle/90490741240887353719

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spelling	ndltd-TW-100DYU011212322015-10-13T20:51:33Z http://ndltd.ncl.edu.tw/handle/90490741240887353719 Customer Experience Management and Relationship Cultivation 顧客經驗管理與關係培育 Hung Shin Hung 洪信宏碩士大葉大學管理學院碩士在職專班 100 Service failure and service recovery are frequently discussed in academic circles. This study is based on case of restaurant business to explore and combined the relation-ship quality index with the relationship culture to see if it is in conformity with the index and effect after being recovered from service failure of restaurant business. Wang Ruei Shiang 汪睿祥 2012 學位論文 ; thesis 110 zh-TW
collection	NDLTD
language	zh-TW
format	Others
sources	NDLTD
description	碩士 === 大葉大學 === 管理學院碩士在職專班 === 100 === Service failure and service recovery are frequently discussed in academic circles. This study is based on case of restaurant business to explore and combined the relation-ship quality index with the relationship culture to see if it is in conformity with the index and effect after being recovered from service failure of restaurant business.
author2	Wang Ruei Shiang
author_facet	Wang Ruei Shiang Hung Shin Hung 洪信宏
author	Hung Shin Hung 洪信宏
spellingShingle	Hung Shin Hung 洪信宏 Customer Experience Management and Relationship Cultivation
author_sort	Hung Shin Hung
title	Customer Experience Management and Relationship Cultivation
title_short	Customer Experience Management and Relationship Cultivation
title_full	Customer Experience Management and Relationship Cultivation
title_fullStr	Customer Experience Management and Relationship Cultivation
title_full_unstemmed	Customer Experience Management and Relationship Cultivation
title_sort	customer experience management and relationship cultivation
publishDate	2012
url	http://ndltd.ncl.edu.tw/handle/90490741240887353719
work_keys_str_mv	AT hungshinhung customerexperiencemanagementandrelationshipcultivation AT hóngxìnhóng customerexperiencemanagementandrelationshipcultivation AT hungshinhung gùkèjīngyànguǎnlǐyǔguānxìpéiyù AT hóngxìnhóng gùkèjīngyànguǎnlǐyǔguānxìpéiyù
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Customer Experience Management and Relationship Cultivation

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