Customer Experience Management and Relationship Cultivation
碩士 === 大葉大學 === 管理學院碩士在職專班 === 100 === Service failure and service recovery are frequently discussed in academic circles. This study is based on case of restaurant business to explore and combined the relation-ship quality index with the relationship culture to see if it is in conformity with the in...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/90490741240887353719 |