A Study of the Impact on Customer Persived Value， Satisfaction， and Complain－Ｈandling to Customer Loyalty for Customers of the Beauty Salon in both Taiwan and Mainland China
碩士 === 大葉大學 === 國際企業管理學系碩士班 === 100 === ABSTRACT This study illustrates the beauty salon industry, customer perceived value will affect their customer satisfaction, customer complain-handling will affect its customer satisfaction, customer satisfaction will affect their loyalty, and customer compla...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/45535431910277713486 |