A Study of IT and ITIL on Contact Center Applications in Information Service Industry
碩士 === 中原大學 === 資訊管理研究所 === 100 === Due to the ever-changing competitive environment, and the operation mode of business must be adjusted as time. Additionally, information technology improves very fast, and it causes the business to need to create the self-value by using the service variation, but...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/75043541294106586178 |