Applying Fuzzy Analytic Kano Model to Measure the Service Quality of Bank's Wealth Management

碩士 === 中華大學 === 科技管理學系碩士班 === 100 === After experiencing the U.S. subprime mortgage crisis and global financial storm, Taiwan's banking industry implemented an easing monetary policy that in turn resulted in a constantly decreasing interest rate and reduced interest rate difference between dep...

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Bibliographic Details
Main Authors: Cheng, Yeong-Chyuan, 程永泉
Other Authors: Lee, Yu-Cheng
Format: Others
Language:zh-TW
Published: 2012
Online Access:http://ndltd.ncl.edu.tw/handle/55817046556246488455