THE MODERATING EFFECT OF ONLINE-SHOPPING CUSTOMER REGULATORY FOCUS ON THE RELATIONSHIP BETWEEN METHODS ON SERVICE RECOVERY AND CUSTOMER SATISFACTION AT SERVICE RECOVERY
碩士 === 元智大學 === 領導學程 === 99 === In service industry, customers always come first; therefore, how to build a effective service recovery system to deal with service failure is a critical issue. An effective service recovery system has to make the consumers feel the sincerity of the company, make up fo...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/32910643136364606963 |