| Summary: | 碩士 === 元智大學 === 國際企業學程 === 99 === This study has attempted to adopt a novel way that treats the personal envy as an assessment to understand the efficiency of resource allocation by taking the social network approach. The targets are twofold: First, we expect explore the connection between envy and resource allocation that discovers the structural effect on actor’s behavior. Second, we investigate structure and consequences of envy where the actor’s contribution is treated as the assessment of organizational efficiency. A total of 100 front line hotel employees in the front office, food and beverage, housekeeping and sales department of two hotels in Hanoi, Vietnam were asked to complete a social network survey. The participants were asked to present their perception of envy, justice and organizational citizenship behavior in workplace. The study’s findings indicate (1) those employees who perceive strong injustice are also happens to be the objective of envy; (2) The most envied employees contribute more on customer services; and (3) The large disparity between received envy and perceived envy drives higher organizational citizenship behavior. Overall, investigating front-line employee’s service behaviors is to understand the resource allocation efficiency is a new assessment and is the significant contribution of this study.
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