The Relationships among Difficult Customer, Emotional Labor and Emotional Exhaustion: The Moderating Effect of Emotional Intelligence, Perceived Supervisor Support and Motivation System
碩士 === 亞洲大學 === 經營管理學系碩士在職專班 === 99 === The past research of emotional labor, most studies tended to emphasize on either personal characteristics or situational effect. This paper researched how environmental variables and personal variables influenced emotional labor and emotional exhaustion by the...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Online Access: | http://ndltd.ncl.edu.tw/handle/f75ck9 |