An Empirical Validation of On-Line Service Failure Recovery Satisfaction
碩士 === 靜宜大學 === 資訊管理學系 === 99 === Due to the rapid growth of the online shops, consumer’s shopping has gradually shifted from entities shop to online shop, leading to the increasing competition between domestic online shops. In such circumstances, when a service failure occurs, consumers will ask...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/88149604684545651089 |