Developing a Framework of Service Failure and Recovery--The Case of Taiwan High Speed Rail
碩士 === 靜宜大學 === 國際企業學系 === 99 === Despite having been widely studied in Taiwan High Speed Rail (THSR), the effect of service failure and recovery on customer satisfaction has received only limited attention in transportation service. The primary objective of this study is to investigate the effects...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/86024423857320552073 |