The Study of Abusive Supervision, Impression Management and Withdrawal Behavior : The Mediating Effect of Surface Acting and Deep Acting

• Main Authors: Tzu-Ying Lee, 李姿瑩
• Other Authors: Jen-Wei Cheng
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/61091314512274649918

碩士 === 國立臺灣科技大學 === 企業管理系 === 99 === Organizations rely on excellent human capital, in order to respond the rapidly competitive environment. The most important issue is how to keep these excellent employees. Organizational management should not be militarized education. The managers take abusive supervision will make employees have intension to leave easily and also have no idea to contribution. Employees might display withdrawal behavior. Otherwise, employees should not express dissatisfied emotion directly, or will make impressive employees leave the organization. In contrast to all of the above, if employee can not escape due to they depend on the organizational for pay. In order to change the manager impression for themselves and decrease abusive supervision, employees would take some impression management strategy to defend themselves. Therefore, I took surface acting as the mediator and try to discuss the mental processes between abusive supervision and impression management. Otherwise, I took deep acting as the mediator and try to discuss the mental processes between abusive supervision and withdrawal behavior. Finally, I discussed when employees had encountered the manager abusive supervision, they could take some strategy to defend themselves. 262 current employees are recruited by convenience sampling. Sampling is not limited to specific industry or vocation, but each employee match their own direct supervisors. According to the prediction, abusive supervision not only can effect positively surface acting, but also negatively deep acting. And not only surface acting can positively predict the impression management, and deep acting can negatively predict withdrawal behavior. In addition, not only the surface acting has the partial mediation effects between abusive supervision and impression management, but also the deep acting has the partial mediation effects between abusive supervision and withdrawal behavior. Implications for future research and implication for application of this study were further discussed in the end.