Sharing Feelings with Others after Service Failure: Negative Emotion and Negative Word of Mouth
碩士 === 國立臺北大學 === 資訊管理研究所 === 99 === This study investigated the influence of failure attribution and explanation time on consumers negative emotion and negative word of mouth intention after service failure. In addition, the current study examines three industries about restaurants, airport and onl...
| Main Authors: | , |
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| Format: | Others |
| Language: | en_US |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/21851374218163105645 |