A Study of the Relationship among Job Stress, Incentive System and the Intention to Stay - An Example of Fast-Food Chain Industry Employees

• Main Authors: Yi-Shiuan Shiau, 蕭義軒
• Other Authors: Hsiu-Hui Liu
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/48159275348773158535

碩士 === 國立高雄餐旅大學 === 餐旅管理研究所 === 99 === Human resources are important assets of the organization. Nowadays, retaining valuable employees to increase business competitiveness is necessary and important; especially in Hospitality industry. The purpose of this study is to investigate the relationship among job stress, incentive system, and the intention to retain. In this research, job stress includes four categories: job skills, workload, support from supervisor, and support from co-workers; and the incentive system is divided into two categories: intrinsic rewards and extrinsic rewards; and the retaining intention of different employees will be discussed. In this study, structured questionnaires were used to collect data from the employees who work in the fast-food chain industry in Kaohsiung and Pingtung areas. By the help of the sample company''s human resources manager, this research selected 8 stores that the single shop which employs 30 people or more in Kaohsiung and Pingtung by convenience sampling. The employees of the eight stores are all for the study sample. Totally 300 questionnaires were distributed and 271 were retrieved. Deducting improper fill, consistency fill, and Repeat fill, the actual number of copies is 192 valid questionnaires; the effective rate is 64%. Research methods used in this study included descriptive statistics, exploratory factor analysis, reliability analysis, regression analysis, independent samples T-test, and ANOVA analysis. The results showed that work skills, supervisory support, intrinsic rewards and extrinsic rewards will impact the retaining intention. In the staff''s personal variables, gender, marital status, job level will remain in the ranks of the significant differences; however, the retaining intention will not have difference between ages, educational level, years of work, and salary.