A Study on the Relationship Between Interpersonal Verbal & Nonverbal Communication and Customer Satisfaction in Service: An Example of Costco in Taiwan
碩士 === 國立東華大學 === 企業管理學系 === 99 === In this process, service provider and customer between influence on customer comes from many sources of communication, including some verbal and many others nonverbal (Hornik, 1992), but the related research and discussion were less evidence of research data. Th...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/02991434473448376513 |