A Study of Developing Customer Satisfaction Index Model and Application for Automobile Service and Repair Industry in Taiwan.
博士 === 國立彰化師範大學 === 工業教育與技術學系 === 99 === The purpose of this study was to propose and test the customer satisfaction index model for automobile service and repair industry in Taiwan (TASR-CSI). This study applied partial least square path modeling(PLS-PM) as the tool of analysis, and samples by...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/40754020303366557725 |