| Summary: | 碩士 === 國立彰化師範大學 === 人力資源管理研究所 === 99 === Abstract
Workplace incivility has been found to be harmful to organizations and individuals. However, researchers know little about the mental processes of incivility victims. Thus, present study tested negative reciprocity and organization-based self-esteem (OBSE) as mediators. Further, even within the same uncivil situation, workers with different attributional style may lead to different responses and behaviors. Therefore, present study examined attributional style as a moderator of the relationships between perceptions of supervisors' workplace incivility and negative reciprocity, organization-based self-esteem, ultimately, withholding effort.
The subjects of the study are common enterprise supervisors and subordinates who are selected by purposive sampling method. We collected 480 pair questionnaires and there are 218 valid samples in the end. We used confirmation factor analysis, correlation analysis and regression analysis to test our hypotheses.
After hypotheses testing, we figured out: (1) Negative reciprocity mediated a moderating effect of hostile attributional style on the relationship between perceptions of supervisors' workplace incivility and withholding effort. (2) Organization-based self-esteem mediated a moderating effect of pessimistic attributional style on the relationship between perceptions of supervisors' workplace incivility and withholding effort.
The implications of this study were: (1) Do not neglect the impact from supervisors’ incivility behavior. (2) According to victims' attributional style, give them different kinds of help. (3) Punishment is not the only way to solve the problem about withholding effort.
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