Applying Service Experience Engineering in Cultural and Day Care Service Industries
博士 === 國立中央大學 === 企業管理研究所 === 99 === Service industries in many countries have become a major source of economic contribution. Voice of the customer (VOC) becomes important for enterprise success. The main purpose of this research is applying service experience engineering in cultural and day care S...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/12958293952674949597 |