A Study on the Gap of Service Quality and Customer’s Satisfaction in Local/Joint Venture Department Store Industry
碩士 === 國立交通大學 === 經營管理研究所 === 99 === The purpose of this research is to analyze the gap between the actual and the perceived customer service quality and satisfaction level for local/joint venture department store industry. This research focuses on the department store customers in the Taipei area a...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/87947213818040606395 |