Virtual community service quality improvement based on an intergrated perspective of business strategy and quality attributes : using Facebook as an example.
碩士 === 國立政治大學 === 資訊管理研究所 === 99 === At the time we think that product quality and customer satisfaction is a linear relationship, hunting Zhao Ji first applied the concept of two factors theory on quality and found that quality and customer satisfaction also has two-dimensional relationship. So you...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/04004493838377878157 |