Discussion of Service Quality, Relationship Quality, Customer Satisfaction and Loyalty -A Cast Study of Stone Industry Secondary Processing Plant in Southern Taiwan
碩士 === 高苑科技大學 === 經營管理研究所 === 99 === Because the transparency of information, consumers can easily compare the information obtained; plus the rise of service industries, service quality becomes very important. Not only has it become the main factor to attract customers, but also the main basis for...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/09907171453230794703 |