Assessment of Airline Service Quality Improvement by Applying IPA and Kano’s Model – a Case of Taiwan to Kinmen Route
碩士 === 開南大學 === 空運管理學系 === 99 === Today, the flights in domestic airline market are not such frequent like that before, and many routes were closed due to airline competition and market recession. In addition passenger regarding service quality request also increasingly high, no matter is service pe...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/66237996800476660512 |