Service Climate and Customer Satisfaction: The Boundary Conditions of Service Attribute and the Mediation Effect of Affective Commitment
碩士 === 大葉大學 === 管理學院碩士在職專班 === 99 === The purpose of this research is to explore the usefulness and to highlight the nature of relationships between service climate and affective commitment in impacting customer satisfaction of frontline employees at the banking industry of Taiwan. This research inv...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/94699418420673035580 |