The Study of Service Failure, Service Recovery, and Customer Satisfaction in Delivery
碩士 === 朝陽科技大學 === 企業管理系碩士班 === 99 === Delivery in 1999, about twenty years since the introduction of Taiwan in recent years, online shopping, TV shopping and group-buying, a common practice, and thus promote delivery fast growing industry in Taiwan, so far, the failure of service delivery industry,...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/42776058395207105269 |