Call Center Service Quality Analysis: A Rough Set Approach
博士 === 長庚大學 === 企業管理研究所博士班 === 99 === Call centers form an integral part of businesses, as evidenced by their increasingly prominent role in commerce. While attempting to enhance the quality of customer service, call centers train agents OR by using standardized questions. However, such an approach...
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| Format: | Others |
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2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/30583841187070091680 |