A study of the ITIL Service Management Process ——The Acer e-Enabling Data Center’s Case
碩士 === 長庚大學 === 企業管理研究所亞太營運管理組 === 99 === The complexity of today’s IT environment is ever increasing. IT organization in a company has to meet user’s request for services all the time. And yet, the business value contributed by an IT organization to the company is hard to be captured. The cost of e...
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| Format: | Others |
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2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/63812630914067990163 |