The application of data mining on customer relationship management

碩士 === 國防大學理工學院 === 資訊科學碩士班 === 99 === CRM(Customer Relationship Management)is an important subject for an enterprise to build up a competitive advantage in recent years. CRM means to manage the relationships between enterprises and customers. Churn prediction is a popular issue in the field of CRM....

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Bibliographic Details
Main Authors: Wang, Shih-Chao, 王世昭
Other Authors: Yang, Chyi-Bao
Format: Others
Language:zh-TW
Published: 2011
Online Access:http://ndltd.ncl.edu.tw/handle/51619510113556887007