Information Technology, Employee Satisfaction,Customer Loyalty, and Organization Performance --An Empirical Examination of the Service Profit Chainin Car Retailing.
碩士 === 國立屏東商業技術學院 === 經營管理研究所 === 98 === The aim of the current study is to develop a model that links factors influencing service profit chain based on the well-established model of service profit chain by Heskett, Jones, Loveman, Sasser, and Schlesinger (1994). The implementation approach is illus...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/08654215067461196982 |