Construction of service recovery quality gap and empirical analysis
碩士 === 國立高雄第一科技大學 === 企業管理研究所 === 98 === When enterprises encounter the service failure, most of them will take the action of service recovery. The enterprises will first promise customers the service guarantees. Then, the employees will take the action of service recovery. Service recovery is an em...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/39252394219209208058 |