A Study on Sabotage Behavior of Frontline Employees and its Antecedents and Outcomes- An Example of Hotel Industry
碩士 === 國立東華大學 === 企業管理學系 === 98 === After the notion of “service sabotage” was proposed by Harris and Ogbonna (2002), the related research and discussion were also growing, much of the existing research on service sabotage focuses on the exploratory and qualitative researches, and mostly identifying...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/80017488741682457672 |